Refund policy

Thank you for shopping with Lynn Bachman. We strive to provide you with high-quality products and exceptional customer service. Please read our return policy carefully before making a purchase.

Our policy for returns and exchanges is as follows:

1. Exchanges are accepted for all products except custom orders. We do not offer refunds on any purchases.
2. If you are unsatisfied with your purchase for any reason, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to exchange your item.
3. All items must be returned in their original condition and packaging, with any tags or labels still attached.
4. You are responsible for the cost of shipping your item back to us for exchange. We recommend that you use a trackable shipping method and purchase shipping insurance, as we are not responsible for any items lost or damaged in transit.
5. Once we receive your item, we will inspect it and process your exchange within 5 business days. If the item you want to exchange is out of stock, we will contact you to discuss alternative options.
6. Please note that custom orders cannot be exchanged or refunded. A custom order is any item that has been modified, engraved, or specially ordered for you.

We want you to be completely satisfied with your purchase, so please do not hesitate to contact us if you have any questions or concerns about our return policy. Thank you again for choosing our online jewelry retailer, and we look forward to serving you in the future.